Policy
Returns & Refunds
iMartPlus Return & Refund Policy At iMartPlus, we are committed to delivering quality products and a reliable shopping experience. If something isn’t right with your order, we’re here to resolve it quickly and fairly.
Return Window
We offer a 24-hour return policy. This means you have 24 hours after receiving your order to request a return.
Please inspect your items immediately upon delivery.
Requests made after this period may not be accepted.
2. Eligibility for Returns
To qualify for a return, your item must:
Be unused, unworn, and in original condition
Include all original packaging, tags, and accessories
Be accompanied by proof of purchase (receipt or order confirmation)
Items that do not meet these conditions will not be eligible for return or refund.
3. How to Request a Return
To initiate a return, contact us within 24 hours via:
📧 Email: support@imartplus.com
📱 WhatsApp: [0555-055-088]
Once your request is approved, you may:
Schedule a pickup through iMartPlus Delivery, or
Drop off the item at our designated location
You will receive confirmation and next steps after your request is reviewed.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us immediately.
We will assess the issue and provide a suitable solution, which may include:
Replacement
Repair (where applicable)
Refund
5. Non-Returnable Items
For safety and hygiene reasons, the following items are not eligible for return:
Personal care and beauty products
Opened or used items
Perishable goods (food, plants, etc.)
Customized or personalized items
Hazardous materials
Additionally, sale items and gift cards are non-refundable.
6. Refund Process
Once your return is received and inspected:
Approved refunds will be processed within 3–5 business days
Refunds will be issued via the original payment method or agreed alternative
7. Our Commitment
All returns and deliveries are handled through iMartPlus logistics to ensure secure handling, tracking, and reliability.